Shipping
Kindly WhatsApp your order details to whatsapp number immediately after placing your order if you wish to speed up the process.
Please note: Any delay in delivery for outstation orders does not warrant claims for damages, now or in the future.
How can you track your order?
For Outstation deliveries, a tracking number will be sent to you via email once dispatched. Please use this number on the respective tracking website to monitor your delivery status.
Return Policy
Thank you for shopping at Shepherd. As all our products are custom-designed and made to order, we do not accept returns or exchanges. Please review the details below before making a purchase.
No Returns or Exchanges
Since our items are uniquely crafted for each order, we do not offer returns, refunds, or exchanges unless the item is defective or damaged upon arrival.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 7 days of receiving your order. Provide your order number and clear photos of the issue, and our team will assist you in resolving the matter.
Order Accuracy
To ensure you receive the correct size and design, please double-check your order details before completing your purchase. If you have any questions about sizing or product details, feel free to contact us before placing your order.
Questions?
If you have any concerns, please reach out to us at contact us page or whatsapp, and we will be happy to assist you.